Terms & conditions
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1. Who we are
The website sealedup.pt is operated by SealedUp, tax number (NIF) 232474273, registered at R. Calouste Gulbenkian 131, 5.º H4, 4050-145 Porto (“SealedUp”, “we”). You can reach us at support@sealedup.pt.
2. Scope
These Terms & Conditions govern the use of this website and purchases made through it. By placing an order, you confirm that you have read and accept them. The terms in force at the time of your order apply.
3. Products
Every product sold by SealedUp is genuine and delivered factory sealed. We do our best to keep descriptions and images accurate; images are illustrative and packaging design may vary slightly between manufacturer batches.
Sealed TCG products are sold as closed packaging: pack contents are random and SealedUp does not guarantee any specific card.
4. Prices and payment
Prices are shown in euros (€) and include VAT at the applicable rate. Shipping costs are shown before you confirm your order.
We accept credit and debit cards, MB WAY, PayPal and Apple Pay. Payments are handled by certified payment providers; SealedUp never has access to or stores your full card details.
If there is an obvious pricing error, we will contact you before shipping and you can either keep the order at the correct price or cancel it for a full refund.
5. Orders
Once you place an order, you'll receive a confirmation email; the contract is formed upon that confirmation. If, exceptionally, a product becomes unavailable, we will let you know right away and fully refund the amount paid for it.
We may limit quantities per customer on high-demand releases to keep access fair for the community.
6. Pre-orders
Pre-order items are paid at checkout and shipped on release day. Release dates are those announced by manufacturers and distributors and may change for reasons beyond our control; we will always keep you informed.
If our distributor allocation is lower than expected, pre-orders are fulfilled in the order they were placed and the rest are refunded in full. You may cancel a pre-order at any time before it ships for a full refund.
Orders containing both pre-order and in-stock items ship once all items are available.
7. Shipping and delivery
We ship to mainland Portugal, the autonomous regions and European Union countries. Portugal: €5.50 via CTT, free on orders over €140. Europe: €20 via UPS. Every order is tracked.
Delivery times are estimates and depend on the carrier. When your parcel arrives, please check the packaging; if it's visibly damaged, note it with the carrier and contact us within 48 hours with photos.
8. Right of withdrawal (returns)
Under Portuguese Decree-Law no. 24/2014, you have 14 days from delivery to withdraw from the contract without giving any reason. To do so, email support@sealedup.pt with your order number and the items to be returned, or use the statutory withdrawal form.
You must send the items back within 14 days of notifying us. Return shipping costs are yours unless the item is faulty or we made a mistake.
The value of a sealed TCG product depends on the integrity of its factory seal. Items must be returned sealed, unused and in their original packaging; opening or handling beyond what is needed to inspect the product may make you liable for any loss in value, under article 14 of the said Decree-Law.
We will refund all payments received, including standard outbound shipping, within 14 days of being informed of your decision, using the same payment method — or as store credit if you prefer. We may withhold the refund until we receive the items or you provide proof of return shipment.
9. Warranty and conformity
All products are covered by the statutory conformity guarantee under Decree-Law no. 84/2021. If you receive a faulty, damaged or incorrect item, contact us and we'll sort it out at no cost to you.
10. Intellectual property
The SealedUp brand, logo and website content belong to SealedUp. Pokémon, One Piece, Riftbound and other brands mentioned belong to their respective owners; SealedUp is an independent retailer with no affiliation to them.
11. Personal data
Your personal data is processed in accordance with our Privacy Policy.
12. Dispute resolution
You may file a complaint through the Electronic Complaints Book. Under Law no. 144/2015, you may also turn to an alternative consumer dispute resolution body, such as CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information at the Consumer Portal.
13. Governing law
These terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of your country of habitual residence.
14. Changes
We may update these terms at any time. The current version is always available on this page, along with the date it was last updated.